Privacy Policy
Privacy Policy
Last updated: Tue May 12 - 2026
Lumiq.ai (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our services.
1. Information We Collect
We may collect the following types of information:
User Inputs & Conversations — Messages, prompts, and content you provide to our AI systems.
Contact Information — Such as your name, email, and phone number.
Payment Information — Processed securely via third-party payment processors.
Usage Information — General data about how you interact with our services.
2. How We Use Your Information
We use collected data to:
Provide and improve our AI services.
Support and communicate with customers.
Train and optimize AI models (note: third-party AI providers may process data as part of their services).
Process payments and maintain compliance with applicable laws.
Send relevant updates or marketing communications (you may opt-out at any time).
3. Third-Party Services
We work with trusted third-party service providers to deliver our services:
GoHighLevel — Customer relationship and automation tools.
OpenAI — AI model provider.
Twilio — Communication and messaging services.
Payment Processors — For secure payment handling.
These providers may process your data in line with their own privacy policies.
4. Data Retention
We retain personal data until you request account deletion, unless a longer period is required by law.
5. User Rights
Depending on your jurisdiction (e.g., GDPR, CCPA), you may have the following rights:
Access & Deletion — You may request a copy of your data or ask us to delete it.
Opt-Out of Marketing — You may opt out of receiving marketing emails at any time.
To exercise these rights, contact us at [email protected].
6. Security
We use encryption and access controls to protect your personal data. However, no system is completely secure, and we cannot guarantee absolute security.
7. International Data Transfers
Your information may be processed in countries outside your own jurisdiction depending on the third-party services we use.
8. Children’s Privacy
Our services are not directed at children under 13 (or 16 in the EU). We do not knowingly collect personal data from children.
9. AI-Specific Data Handling
We do not use your data to train our own AI models.
However, OpenAI and other providers we use may process data in accordance with their own policies. We encourage you to review their privacy practices.
10. Contact Us
If you have questions or concerns about this Privacy Policy, you can contact us at:
Lumiq.ai
Navi Mumbai, India
Email: [email protected]
11. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.
